The complete CRMfor propertyprofessionals.
NestFlow gives property managers, real estate agencies, and hospitality operators a single platform , deployed and fully configured in 4 days.
Property management shouldn't run on spreadsheets.
Growing property businesses outpace the tools they started with. Spreadsheets become liabilities , data falls out of sync, teams operate in silos, and revenue slips through the gaps.
NestFlow consolidates your entire operation into a single, purpose-built platform , from the first booking enquiry to the final payment reconciliation.
Everything your business needs. Nothing it doesn't.
NestFlow is purpose-built for property operations , not adapted from a generic CRM template. Every feature exists because property businesses need it.
Configured for your operation
Property types, room categories, pricing models, and user roles are set up to match your exact workflow , not a generic demo you have to reverse-engineer.
Role-based team access
Separate portals for admins, receptionists, agents, and tenants , each with the right level of visibility and control to do their job efficiently.
Integrated payments
Accept payments via Paystack, cash, or bank transfer. Every transaction is logged, receipts are auto-generated, and your ledger stays accurate in real time.
Executive analytics dashboard
Occupancy rates, revenue by property, outstanding invoices, damage costs, and agent performance , all in one view, updated in real time.
Full white-label branding
Your business name, logo, color scheme, and domain. The platform presents as your own product , not a third-party tool your clients will notice.
Onboarding, training, and handover
We don't just hand over credentials and disappear. Your team receives structured training, documentation, and live support through the first week of operation.
AI voice calls
Automated AI-powered voice calls handle booking confirmations, follow-up reminders, and post-stay feedback collection — so your team focuses on guests, not phone queues.
Asset management & maintenance
Track every physical asset across your properties — from furniture to fixtures. Schedule preventive maintenance, log repair requests, and monitor asset condition over time.
AI chat assistant
A property-aware AI chat embedded across all portals. Trained on your own knowledge base, it answers questions about rooms, pricing, and availability — reducing support load around the clock.
WhatsApp Business integration
Send and receive WhatsApp messages directly from the platform via Meta's Business API. Manage guest communications, use pre-built templates, and handle inquiries without leaving the dashboard.
AI intelligence analysis
On-demand GPT-4 analysis of your entire operation, streaming 10–16 categorised insights covering occupancy trends, payment failures, agent performance, and system anomalies — with full history saved per run.
A complete platform, not a collection of features.
16 fully integrated modules covering every aspect of property and hospitality management , built on Next.js, NestJS, and MongoDB.
Built on
Authentication & Access Control
- JWT-based authentication with role-based access control
- Four distinct portals: Admin, Receptionist, Agent, Tenant
- Admin-provisioned accounts and self-registration flows
- Secure password reset via tokenised email links
- Document and KYC uploads for tenant verification
- User approval, suspension, and deactivation workflows
Property & Room Management
- Multi-property support with full CRUD management
- Room types from studio to penthouse with rich detail fields
- Flexible pricing: per night, per day, per hour, or per month
- Live room status board: vacant, occupied, booked, maintenance
- Cloudinary-powered image galleries for every room and property
- Per-room inventory cataloguing with furniture and fixture tracking
Booking Engine
- Public and authenticated booking creation flows
- Full booking lifecycle: pending → confirmed → checked-in → checked-out
- Real-time availability checking with instant pricing quotes
- Per-booking add-ons: WiFi, parking, housekeeping, meals
- Booking extension and cancellation with reason tracking
- QR code check-in and manual check-in/out by receptionists
Payments & Finance
- Paystack online payment integration with webhook verification
- Cash and bank transfer payment options with manual logging
- Full transaction history with export support
- Revenue analytics: daily, monthly, and yearly breakdowns
- Payment ledger filterable by status, type, and date range
- Outstanding balance and refund tracking per booking
Inventory & Damage Control
- Room-level inventory with condition documentation
- Before and after photo upload at checkout
- Damage reporting with cost estimation and assignments
- Damage resolution workflow from reporting to settlement
- Monthly damage cost analytics by room and property
- Checkout inspection flow with automatic settlement calculation
Agent & Commission Management
- Dedicated agent portal with assigned client management
- Configurable commission percentage per booking or property
- Commission ledger with pending vs. paid tracking
- Settlement confirmation and commission disbursement history
Invoicing & Documents
- Auto-generated invoices per booking and per damage claim
- PDF receipt and invoice generation via jsPDF
- Invoice status lifecycle: pending, paid, overdue, cancelled
- Downloadable invoice history per tenant or booking
Notifications & Communications
- In-app notification inbox with real-time streaming
- Transactional emails via Resend for bookings, payments, and alerts
- Bulk email broadcast filtered by user role or individual
- Full email delivery history and logging
- Newsletter subscription and opt-out management
Analytics & Reporting
- Executive KPIs: properties, rooms, bookings, revenue, damage
- Occupancy rate tracking across all properties
- Outstanding invoices and pending payment summaries
- Severity-filtered activity audit log for compliance
- Revenue performance charts with trend analysis
Configuration & Branding
- Configurable hold durations, tax rates, and commission percentages
- Timezone and locale settings per deployment
- Full white-label: app name, logo, favicon, and primary theme color
- Dark and light theme available across all dashboard portals
Public-Facing Platform
- Branded landing page, room listings, and photo gallery
- Publicly accessible FAQ and amenities pages
- End-to-end public booking flow with Paystack payment
- Individual room detail pages with live availability
AI Voice Customer Care (Vapi)
- 24/7 AI receptionist that answers inbound calls and books apartments by voice
- Live browser test call with real-time transcript and speaking indicators
- Deepgram nova-3 speech recognition tuned for Nigerian accents and property terms
- Payment link delivery — AI collects guest email and sends a Paystack link automatically
- Call logs with recording URLs, transcripts, and post-call outcome summaries
- Inbound and outbound call support with configurable retry and schedule logic
AI Outbound Call Campaigns
- Mass outbound voice campaigns to your full tenant base or a custom contact list
- AI holds natural conversations at scale for promotions and re-engagement
- Discount and promotional offer delivery with real-time response collection
- Post-checkout feedback and satisfaction survey campaigns
- Campaign performance tracking with call outcome and conversion metrics
- Scheduled campaign launches with configurable calling windows
Asset Management & Maintenance
- Central asset register with location, category, and condition fields
- QR-code tagging for physical assets and equipment
- Preventive maintenance schedules with automated reminders
- Maintenance request submission by tenants or staff
- Work-order lifecycle: raised → assigned → in-progress → resolved
- Repair cost tracking and asset depreciation reporting
WhatsApp Business Integration
- Direct WhatsApp messaging via Meta Business API from the dashboard
- Contact management with full message thread history per guest
- Pre-built message templates for bookings, payments, and reminders
- Inbound message handling without leaving the platform
- Bulk WhatsApp broadcasts to filtered contact segments
- Webhook verification and message delivery status tracking
AI Chat Assistant
- Property-aware AI chat embedded across all portals and public pages
- Trained on your own knowledge base uploaded per property
- Answers questions about rooms, pricing, availability, and policies
- 24/7 automated support that reduces front-desk call and email volume
- Multi-turn conversation with escalation path to human agents
- Chat session history with full admin visibility and review
AI Intelligence Analysis
- On-demand GPT-4 deep analysis of your entire operation with real-time streaming
- 10–16 categorised insights per run: Positive, Warning, and Critical flags
- Occupancy and revenue trend analysis vs. previous periods
- AI voice call performance and booking conversion via voice metrics
- Agent commission health checks, overdue alerts, and payment failure patterns
- Full analysis history saved per run for executive review and compliance
From first email to live system in 4 days.
A structured, three-phase delivery process that gets you operational in days , not months.
Discovery & scoping
We begin with a structured call to understand your business , your property portfolio, team structure, pricing models, and workflows. This scoping session produces a clear specification before any work begins.
- Map your current workflow and pain points
- Define user roles and access levels
- Specify pricing models and room types
- Agree on integrations and branding requirements
Build, configure & integrate
Our team deploys and configures the full NestFlow platform to your specification. This includes branded UI, all integrations, payment setup, notifications, and your initial data structure.
- White-label branding applied
- Paystack payment integration tested end-to-end
- Email notification flows configured
- All user roles and permissions established
Handover, training & go-live
We run a structured handover session with your team, provide full documentation, and ensure everyone is operational before we hand over the keys. Post-launch support is included.
- Live training session for your full team
- Admin credentials and technical documentation
- Deployed to your chosen hosting environment
- One week of dedicated post-launch support
One engagement. Full platform. You own it.
NestFlow is delivered as a one-time setup engagement. No subscription fees to us. No vendor lock-in. Once deployed, the platform is entirely yours.
Standard engagement includes
Additional scope (quoted on request)
Ready to get started?
Contact the NestFlow team with your business type and we will send a detailed proposal within 2 hours.
Typically suited for property managers, real estate agencies, and hospitality operators
Frequently asked questions.
For anything not covered here, contact our team directly.
Ready to modernise your property operation?
Contact the NestFlow team with your business type. We'll respond within 2 hours with a proposal tailored to your requirements.
Speak with our team
Include your business type (apartments, hotel, real estate, etc.) and a brief description of your current setup.
Response within 2 hours · No commitment required